Frequently Asked Questions
How many sessions will I need ?
This depends to some extent on the depth and complexity of the issue that you are facing and on you as the client. For some clients a few sessions are sufficient to achieve their counselling aim, others require more but it is you who will determine how long you wish to remain in counselling.
What is the difference between Counselling and Psychotherapy?
There is no formal definition or to many any significant difference. Counselling is often considered to be the approach for shorter term therapy and Psychotherapy the approach for longer term work.
What are the opening times?
We have a variety of opening times including evenings Monday to Friday and Saturday morning. Evenings tend to be the busiest times. Please call to discuss availability.
How much does it cost ?
We are a Charitable Incorporated Organisation and therefore a not for profit centre and not part of the NHS. Our counsellors offer their time and skills at reduced cost in order to support our vision of making counselling more affordable to all.
We ask for a contribution to our running costs with a suggested minimum of £20 increasing based upon a sliding income scale. We are able to offer further concessions to clients on benefits or low income. It is important that no one is denied counselling due to lack of funds.
How long are the sessions?
Each session lasts 50 minutes and you will see the same counsellor at the same time each week.
Where are we located?
Our main location is in Reigate Community Centre, High Street, Reigate, SURREY, RH2 9AE. We have disabled access in these premises but we also use rooms in other locations in Redhill and Reigate but not all have disabled access. Please call to discuss any mobility issues.
All locations are have good public transport access.
How do I book?
Please call or e mail the contact above. At those times when we are busy and cannot answer the phone please leave a message, including your name and number and we will return your call as soon as possible.
We strive to make booking straightforward and each booking is handled sensitively and in confidence.
What do I do should I have a complaint
We aim to ensure that al discussions are open and transparent as our client's best interests are of paramount importance.
However in the event that you are dissatisfied with our service and you have not been able to resolve satisfactorily you should in the first instance contact the centre manager tel 07791 214903 and/or ask the counsellor for a copy of the complaints procedure